News & Article

topic: Productivity

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Notify Slack

Stay on top of things with targeted Slack notifications from Zendesk

GPT Sidebar App

The AI Copilot to automate customer support tasks and generate replies

GPT Editor

Always strike the right tone with customized one-click prompts

Change Requester

Instantly detect and update requester information in tickets

Create Summary

Leverage AI to summarize ticket content into concise summaries

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API

Enrich tickets, auto-fill fields, update your backend

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Assign to Agents

Improve workload by intelligently assigning tickets using round robin logic

Detect Language

Identify and tag the ticket language before opening

Analyze Sentiment

Identify the emotions to deliver a better customer experience