News & Article

topic: Simplify & Tidy up

Zendesk remove attachments icon
Remove Attachments

Schedule Zendesk attachments to be deleted via search – even for closed tickets

Change Requester

Instantly detect and update requester information in tickets

Export Tickets

Export tickets, attachments and more to PDF for archiving

Redact Attachments

Reduce storage costs and protect private information

Merge Tickets

Merge related tickets such as duplicates to increase efficiency

Illustration of Zendesk ticket assignment using Round Robin automation
Assign to Agents

Improve workload by intelligently assigning tickets using round robin logic