Redact Ticket Attachments
The Zendesk redaction app removes sensitive attachments from tickets – secure, automated, and compliant.
Redact Attachments: Automate manual tasks and stay compliant
The Zendesk Redaction App for ticket attachments – your go-to solution for removing sensitive data effortlessly. Automate ticket redaction in Zendesk to ensure compliance, protect personal information, and reduce storage costs with just a few clicks.
Why should you redact attachments?
Tired of manually redacting attachments in Zendesk? Automate ticket redaction with our app and stay compliant effortlessly – no more manual errors.
- Automate redaction: Remove sensitive data from Zendesk attachments automatically and meet compliance requirements with ease.
- Reduce storage costs: Zendesk storage costs can add up quickly. Free up Zendesk storage by removing unnecessary attachments while keeping the ticket data.
- Enhance security: Protect personal information and sensitive data fully automatically.
Key Features and Functions
The Zendesk Redaction App streamlines ticket redaction and enhances data security – fully automated and hassle-free:
- Comprehensive automated redaction: Remove sensitive files from Zendesk tickets and ticket comments and replace them with a secure redacted.txt file.
- Scheduled redactions: Use custom triggers such as tags or (new!) custom search queries (e.g., “closed>1year”) to redact attachments even from historical tickets. Maintain compliance automatically by using the option to run redactions daily, weekly, or monthly.
- Inline image protection: Ensure complete security by redacting all attachments, including embedded images.
- Control through automation: Control the entire redaction using Zendesk’s native automation tools and tags. Monitor processing status and quickly identify any issues with detailed execution logs.
Need more redaction power?
Redact Attachments focuses on trigger-based redaction for attachments of active tickets. If that is not all you need, check out our other redaction apps as well:
Remove attachments via Zendesk Search — perfect for scheduling regular redactions, even for closed tickets.
Use AI to detect and redact sensitive information in ticket text — including names, numbers, PII, and more.
Ready to automate Zendesk ticket redaction?
Stop sensitive data from slipping through the cracks. Automate redaction in Zendesk with Redact Attachments and ensure a secure, compliant, and efficient support workflow.
Want to see it in action? Let’s talk!
Questions
What is Redact in Zendesk?
Redaction in Zendesk involves removing sensitive information from ticket attachments to ensure compliance and security. Our app automates this process, making it quick and easy.
How does the Redact Attachments App work?
Our app uses either triggers to automatically redact all attachments in tickets or comments, or custom search queries using Zendesk’s native search functionality. You can also schedule automatic redaction. It replaces these attachments with a redacted.txt file, ensuring that no sensitive information is left behind.
Can I remove sensitive data from ticket text as well?
No, the Redact Attachments App specifically targets attachments. For redacting information from ticket text, please use our Redact Tickets App.
Is the app legally compliant?
Absolutely. The Redact Attachments App helps you stay compliant by automating the removal of protected and classified data. Rest easy knowing your data is handled according to the latest regulations.
How do I completely remove sensitive data from Zendesk?
By using our app to automate attachment redaction and our Redact Tickets App for text, you can ensure that all personal identifiers and sensitive information are properly removed from your Zendesk environment.
Stop wasting time on manual redaction and paying for unnecessary storage!
Automate ticket redaction in Zendesk with Redact Attachments and keep your support process efficient, secure, and compliant.