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Today, customers hold the power to uplift or dismantle a business with a single review, tweet, or online interaction. In this landscape, savvy companies understand
July 14, 2023
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Delivering a personalized customer experience is becoming essential for success with 25% of consumers admitting they are spending less on their favourite brands. Customers expect
June 16, 2023
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As a customer service representative, you understand the power of data and analytics to drive meaningful change within a company. Customer experience analytics provide valuable
June 12, 2023
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Every company wishes to please its clients. According to a You Gov poll, 97 percent of corporate executives agree that customer happiness is critical to
May 23, 2023
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