Customer Service
Artificial Intelligence is reshaping customer service – but not in the way most vendors claim. This guide cuts through the hype to show you what
September 4, 2025
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Automation
Zendesk gives support teams the tools they need to scale — but when too many tasks are handled manually, things start to slow down. Tagging
May 16, 2025
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blog
2025’s Best Zendesk Apps Customer needs don’t always fit neatly into a queue. While Zendesk itself provides powerful support capabilities, the right apps can transform
December 27, 2024
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blog
Choosing a helpdesk platform isn’t just a software decision—it’s a strategy move. With over 89% of companies competing primarily on customer experience, the right tool
December 9, 2024
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blog
A well-structured customer support workflow is essential for consistently meeting and exceeding customer expectations. This article combines actionable strategies, key insights, and recommended tools to
November 27, 2024
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blog
Striking the balance between efficiency and quality in customer service is crucial for building loyalty, trust, and long-term success. Whether serving individual consumers or managing
November 27, 2024
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blog
Performance in customer service is measurable – and it should be. Clear KPIs show what works, what needs attention, and how your team contributes to
November 22, 2024
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blog
Today’s customer support is more than just managing tickets—it’s about building relationships, creating seamless experiences, and providing timely, personalized help wherever customers reach out. But
October 8, 2024
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Customer Service
Customers don’t judge single moments by themselves, they judge the whole experience and brand. A strong customer experience strategy aligns teams, processes, and technology so
September 7, 2024
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blog
Zendesk macros are powerful tools for simplifying repetitive tasks, allowing agents to create responses quickly, apply standard tags, and streamline workflow processes. They help saving
September 5, 2024
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