Zendesk integrations – connect your support stack effortlessly

Automate and scale your workflows with no-code Zendesk integrations. With Knots, you can connect Zendesk to your most important tools in minutes – including e-commerce platforms, CRMs, phone systems, Slack, and custom APIs.

Connect systems and automate Zendesk workflows – without coding or data silos.

What makes Knots integrations different?

Knots builds robust Zendesk integrations that help support teams work smarter. Whether you want to sync data, trigger automations, or surface customer context – our apps and workflows connect Zendesk to the rest of your business without requiring developer time.

No code setup – anyone can launch an integration
Real-time or scheduled syncs – your timing, your rules
Works across tools – Zendesk, Shopify, CRMs, phone systems, Slack
Secure & GDPR-compliant – no customer data stored
Fully customizable – conditions, triggers, formats

What can you integrate with Zendesk?

Knots supports a wide range of integrations for Zendesk – from popular tools like Slack and Shopify to custom APIs. Browse our most used integrations:

💡Need something custom-made, either inside or outside of Zendesk? If your system has an API, we can probably connect it.

Slack Notifications

Send targeted Slack messages based on Zendesk activity – like high-priority tags, escalations, or overloaded queues. Alerts are fully customizable.

API Data Sync

Build custom data flows with Knots Studio. Send Zendesk data to external APIs, map fields, sync updates, and automate back-office workflows.

Shopify Event Sync

Surface Shopify order and customer details directly in Zendesk tickets. Agents see the full context, reducing tab-switching and response times.

Telephony Integration

Connect any phone system to Zendesk – even legacy solutions. Sync caller info, ticket data, and call recordings without using Zendesk Talk.

Shopware 5 Integration

Push Shopware customer and order info into Zendesk. Agents gain instant access to e-commerce data inside support tickets.

Zendesk Sunshine Custom Objects

Create, read, and update custom objects inside Zendesk. Use structured data to enhance workflows and avoid copy-paste operations.

Built for trust

Secure, compliant, and enterprise-ready

We work with sensitive data and complex systems every day. That’s why security and scalability are at the core of every Knots solution.

We never store your customer data — and process only what’s needed.

Real-world Zendesk integration use cases

Knots integrations solve common support pain points by connecting Zendesk to the rest of your stack.

Each of these use cases has already been implemented for real customers – and can be adapted to your setup.

💡 Need something different? If your tool has an API, we can connect it.

🔔 Real-time Slack alerts

Notify Teams when VIPs write in, queues grow, or tickets escalate.

🛒 E-commerce support

Display order and customer info from Shopify or Shopware directly in Zendesk tickets – no more switching tabs.

🔄 CRM sync

Mirror structured ticket data into CRMs or Sunshine custom objects to keep customer records aligned.

🚨 Incident escalation

Escalate tickets automatically by pushing key data to Slack, DevOps tools, or IT systems via API workflows.

⭐ Account-level monitoring

Alert account managers when key customers reach out – based on domains, tags, or purchase data.

📞 Telephony integration

Bring caller info and call metadata into Zendesk – even from non-native legacy phone systems.

Why teams choose Knots for Zendesk integrations

Support teams around the world use Knots to connect Zendesk with the tools they rely on – without spending weeks on development. Here’s why:

Set up in minutes, no developers needed
Real-time syncing ensures up-to-date data
Fully customizable to fit your workflows
Trusted by enterprise and growth-stage teams alike
Compliant by design – no data stored

reduced time-on-task

50 %

automated tickets

5 M+

saved in labor costs

$ 20 M+

Make Zendesk part of your connected ecosystem

Zendesk is a powerful platform – but only when connected. Knots helps you build the integrations that bring everything together: from syncing customer orders and pushing alerts, to enriching ticket data and routing incidents.

Say goodbye to data silos and tab-switching – everything you need is connected in one place.

Not sure where to start? We’ll help you design the right solution.

FAQ – Zendesk integrations with Knots

What tools can I integrate with Zendesk?

With Knots, you can integrate Zendesk with tools like Slack, Shopify, Shopware, HubSpot, Salesforce, Aircall, Twilio, and any system with an API.

Do I need to know how to code?

No – all Knots apps and workflows are no-code. You can build and launch integrations using our intuitive interface.

Can I sync data in both directions?

Yes. Our integrations can push data into Zendesk, extract data from tickets, or do both. You define the direction and logic.

Are Knots integrations GDPR-compliant?

Yes. We never store customer data, and we only process what's needed to perform the task. Our platform is fully GDPR-compliant.

What if I need a custom integration?

We offer custom workflows for clients who need something specific. If your system has an API, we’ll find a way to connect it.

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