Automatically merge duplicate users created via WhatsApp
Zendesk Apps to supercharge your support & workflows
Explore our collection of powerful Zendesk apps designed to automate workflows, enhance productivity, and integrate with your favorite tools. Whether you’re managing tickets, syncing data, or leveraging AI, we’ve built 25+ apps to help you get more out of Zendesk.
Perfect Zendesk integration
AI + data handling in one toolbox
Combine apps freely
Trusted by healthcare & finance
Our most popular Zendesk apps
Notify Slack
Stay on top of things with targeted Slack notifications from Zendesk
Remove Attachments
Schedule Zendesk attachments to be deleted via search – even for closed tickets
Sunshine Objects
Integrate Custom Objects data into your workflow. No more manual lookups!
Shopify Abandoned Cart
Issue tickets for abandoned carts, recover sales and re-engage customers
GPT Sidebar App
The AI Copilot to automate customer support tasks and generate replies
Change Requester
Instantly detect and update requester information in tickets
Redact Tickets
Automatically redact private/sensitive information from tickets
Merge Tickets
Merge related tickets such as duplicates to increase efficiency
PDF/Image to Text
Turn images like scans, PDFs, JPEG, FAX + CSV into text with OCR
Create Summary
Leverage AI to summarize ticket content into concise summaries
Assign to Agents
Improve workload by intelligently assigning tickets using round robin logic
Analyze Sentiment
Identify the emotions to deliver a better customer experience
Classify intention
Accurately classify tickets by intent or sentiment with AI
Ticket Parser
Scan tickets for important information, autofill + update fields, merge tickets, change requester, …
Didn't find the app you need?
Many use cases can’t be solved with Zendesk’s native functions – and that’s exactly where Knots shines. Tell us what you’re trying to automate or integrate in Zendesk, and we’ll help you build the right app/solution using our modular app toolkit.
What types of Zendesk apps are available?
Knots offers a wide range of native Zendesk apps designed to solve specific support challenges. From automating workflows to processing attachments and syncing data, these tools extend Zendesk far beyond its default capabilities. Below you’ll find an overview of the key categories – all apps are modular, natively built, and work directly inside your agent interface.
Process Attachments
Apps in this category help support teams turn file attachments into usable data. Whether it’s a scanned invoice, a customer form in DOCX format, or a spreadsheet attached to a ticket – Knots apps can extract and validate this information automatically. This is part of a broader data preprocessing strategy that enables end-to-end automation without requiring manual review. These apps eliminate copy-paste work and make content inside PDFs, Excel files, or scanned documents fully actionable.
AI / GPT
AI-driven Zendesk apps streamline ticket handling with features like reply suggestions, sentiment detection, summarization, and intent classification. They help teams manage large volumes of requests while maintaining quality and response speed. AI apps are especially valuable for growing support teams and organizations using Zendesk as a strategic CX tool.
Manage Data
Keep ticket and user data clean, structured, and up to date. These apps help sync customer profiles from external sources, validate input data, and automate updates to fields – ensuring that every ticket is enriched with the context agents need.
Manage Tickets
These apps optimize core ticket operations. Automate assignments, merge duplicates, detect ticket language, or route by intent. By streamlining triage and ticket flow, they reduce agent workload and improve resolution times.
Privacy & Compliance
Compliance apps help enforce data protection standards such as GDPR or HIPAA. They allow teams to redact sensitive ticket content, remove attachments, and implement retention policies – directly within Zendesk and without external tooling. Zendesk’s Trust Center highlights the importance of embedding privacy controls into daily workflows.
Process
These tools enable custom, multi-step automations across Zendesk. From triggering follow-ups to escalating high-priority issues, Process apps let you orchestrate complex logic without writing code. Ideal for support teams with structured workflows and evolving requirements.
Productivity
Boost agent efficiency by removing repetitive tasks. Productivity apps help pre-fill fields, send internal updates, and suggest next steps – all based on ticket content. This lets teams scale support without increasing headcount.
Scan & Extract
These apps use Optical Character Recognition, artificial intelligence and parsing to turn images and scanned documents into structured data. A scanned order confirmation or form becomes a set of usable fields in Zendesk – searchable, actionable, and automatable. For more on the fundamentals of Optical Character Recognition, see IBM’s overview.
Simplify & Tidy up
Over time, every Zendesk instance accumulates clutter. This category includes tools to merge duplicate tickets, clean up user records, or remove unnecessary attachments – all helping keep your workspace clean and compliant.
Storage
Reduce Zendesk storage usage with apps that archive, export, or delete old ticket data. These tools help implement smart retention strategies, lower storage costs, and maintain system performance.
Sync & Integrate
Apps in this category connect Zendesk with other systems – like e-commerce platforms, CRMs, or internal tools. They enable bi-directional data sync and make sure your agents always have access to up-to-date information without switching platforms.
Transform
Transform apps help standardize and enrich ticket data. They can apply labels, normalize field values, or extract key phrases – making support data more useful for automation, analytics, or handoffs.
Top 3 Zendesk apps in 2025
- OCR Scanner: Extract text from scanned PDFs, images, and attachments – directly in the ticket view.
- Export Tickets: Archive, back up, or migrate tickets with full metadata and attachments.
- Merge Tickets: Automatically detect and merge duplicates to streamline your queue.
Do you need advanced automation or industry-specific workflows? Explore our solutions by topic:
Why Knots builds native Zendesk apps – and not just integrations
Unlike many tools that connect externally to Zendesk, Knots apps are built natively – they run inside your agent interface, with no middleware or clunky redirects. That means: fast performance, clean UI, and better automation. Whether you want to triage tickets, sync backend data, or extract file content – our apps work where agents work.
How to combine Zendesk apps for smarter workflows
Most teams don’t need a single “magic” app – they need multiple building blocks that work together. That’s why Knots apps are modular: you can pair sentiment analysis with AI replies, empower Optical Character Recognition for Zendesk with AI Autofill, or connect Shopify and internal systems via API. Every use case can be covered – without writing code.
Looking for the best Zendesk apps in 2025? Check out our expert picks for automation, AI, file handling, and more.
Zendesk apps by Knots - FAQ
What are Zendesk apps?
Zendesk apps are extensions that add functionality to your support workspace – from AI-powered automation and file parsing to integrations and data syncing. They help agents work faster and smarter.
How do I install an app in Zendesk?
Visit the
Zendesk App Marketplace
, search for “Knots”, select an app, and click install. All apps include a 14-day free trial – no credit card required.
What are the best Zendesk apps for automation?
Knots offers several automation-focused apps, including
AI Copilot
,
Sentiment Analysis
,
Autofill Fields
, and
Assign to Agents . These tools help automate ticket triage, responses, and routing.
Which apps support file parsing and data handling in Zendesk?
Zendesk OCR
,
Process DOCX
,
Process Excel
,
Process CSV
, and
Export Tickets
enable file-based workflows in Zendesk by extracting and structuring data from attachments.
Can Zendesk apps help with data privacy and redaction?
Yes. Yes. Knots apps like
Redact Tickets
,
Redact Attachments
, and
Remove Attachments
allow you to securely remove sensitive content from tickets and comply with data protection regulations.
Are Knots Zendesk apps secure and compliant?
Yes. All Knots apps are built natively for Zendesk, regularly updated, and fully GDPR-compliant. They are trusted by teams in legal, financial, and healthcare sectors.
What are the best Zendesk apps for e-commerce support?
For Shopify-based support teams, Knots offers:
- Shopify Event Sync – bring order and customer data into tickets
- Shopify Abandoned Cart – recover lost revenue via support flows
Where can I manage or uninstall Zendesk apps?
You can manage apps in the Zendesk Admin Center under "Apps & integrations" → "My apps". From there, you can configure settings or uninstall apps at any time.
Can I combine multiple Zendesk apps in one workflow?
Yes. Knots apps are modular and designed to work together. You can combine them to build custom workflows without writing code.
What’s the difference between a Zendesk app and a Zendesk integration?
Apps run inside the Zendesk interface, often with UI elements and setup options. Integrations usually work behind the scenes – syncing data between Zendesk and third-party systems. Some Knots apps (like API, Shopify Sync, or Sunshine Objects) act as both.
What is a custom Zendesk app?
A custom Zendesk app is built specifically for your organization’s needs – either by using the Zendesk Apps Framework or tools like Knots. It can include tailored functionality, internal workflows, or backend integrations that off-the-shelf apps don’t provide.
Zendesk app vs. plugin – what’s the difference?
Zendesk doesn’t technically support plugins. What people often call “plugins” are usually apps or external integrations. The Zendesk App Marketplace offers vetted apps that run inside Zendesk and are safe to use.
How can I automate Zendesk without coding?
You can use no-code tools like Knots to combine Zendesk apps into automated workflows. For example: detect language, assign tickets, redact sensitive data, or fill fields using AI – all without writing code.