The best Zendesk Apps to automate & scale support

Explore 25+ Zendesk Apps by Knots – built to automate workflows, reduce costs, and scale support operations. Whether you need AI-powered replies, custom integrations, or secure data handling – our apps help your team work faster and smarter.

Discover which Zendesk apps match your workflow.

Trusted by Industry Leaders

Customizable & Scalable

Proven Efficiency Gains

Seamlessly integrated

Looking for powerful Zendesk apps?

Notify Slack

Stay on top of things with targeted Slack notifications from Zendesk

Remove Attachments

Schedule Zendesk attachments to be deleted via search – even for closed tickets

Process DOCX

Extract, search, and automate DOC/X data in Zendesk

Process Excel

Effortlessly sync, search, and automate Excel data in Zendesk

Process CSV

Automate working with CSV data in Zendesk. No more manual lookups!

Sunshine Objects

Integrate Custom Objects data into your workflow. No more manual lookups!

Shopify Abandoned Cart

Issue tickets for abandoned carts, recover sales and re-engage customers

GPT Sidebar App

The AI Copilot to automate customer support tasks and generate replies

GPT Editor

Always strike the right tone with customized one-click prompts

Change Requester

Instantly detect and update requester information in tickets

Export Tickets

Export tickets, attachments and more to PDF for archiving

Redact Tickets

Automatically redact private/sensitive information from tickets

Redact Attachments

Reduce storage costs and protect private information

Merge Tickets

Merge related tickets such as duplicates to increase efficiency

PDF/Image to Text

Turn images like scans, PDFs, JPEG, FAX + CSV into text with OCR

Create Summary

Leverage AI to summarize ticket content into concise summaries

API

Enrich tickets, auto-fill fields, update your backend

Assign to Agents

Improve workload by intelligently assigning tickets using round robin logic

Detect Language

Identify and tag the ticket language before opening

Analyze Sentiment

Identify the emotions to deliver a better customer experience

Classify intention

Accurately classify tickets by intent or sentiment with AI

Autofill Fields

Find and extract ticket information to populate fields

Shopify Event Sync

Automatically sync your Shopify events with Zendesk

Telephony

Seamlessly integrate your phone system

Shopware5

Integrate data from Shopware 5 and enhance your tickets

Ticket Parser

Scan tickets for important information, autofill + update fields, merge tickets, change requester, …

Didn't find the Zendesk app you need?

Many use cases can’t be solved with Zendesk’s native functions – and that’s exactly where Knots shines. Tell us what you’re trying to automate or integrate in Zendesk, and we’ll help you build the right app/solution using our modular app toolkit.

Best Zendesk app use cases: combine for maximum impact

Knots apps are built to work together. Whether you need to streamline support workflows, secure sensitive data, or integrate external systems, these real-world combinations unlock powerful results:

Smart ticket automation – before agents step in
AI Copilot + Sentiment Analysis + Autofill Fields
Draft responses, detect tone, and pre-fill ticket fields – automatically.
Keep Zendesk tidy and compliant
Merge Tickets + Redact Tickets + Export Tickets
Merge duplicates, redact private data, and archive tickets as PDFs.
Extract insights from documents and attachments
OCR Scanner + Process DOCX + Process Excel + Process CSV
Turn PDFs, scans, and spreadsheets into structured Zendesk data.
Protect sensitive data and reduce storage
Redact Attachments + Remove Attachments + Export Tickets
Auto-redact or delete files and archive important records.
Optimize e-commerce support
Shopify Event Sync + Shopify Abandoned Cart + GPT Editor
Sync data, recover abandoned carts, and personalize replies.
Automate syncing and enrich tickets
API Data Sync + Sunshine Objects + Change Requester
Pull external data, auto-fill fields, and update custom objects.
Combine voice and automation
Telephony + Detect Language + Assign to Agents
Route tickets by language and balance workload using round-robin logic.
Real-time alerts for critical events
Notify Slack + Ticket Parser
Send alerts to Slack based on rules and ticket content.
Handle unique support scenarios
Change Primary Email + Merge Duplicate WhatsApp Users
Prevent duplicate users and clean up profiles across channels.
Preprocess data + validate it before it reaches your agents:
Data preprocessing + data validation

Each Knots app works on its own – but combining them creates end-to-end Zendesk automation. For more ideas, check out:

Want help building your ideal app setup? Talk to our team

Why teams choose Knots Zendesk apps

25+ of the best high-performance apps – from AI and file handling to integrations and clean-up tools
Hassle-free installation and quick deployment via the Zendesk Marketplace
Seamless Zendesk integration – all apps are natively built for the Zendesk ecosystem
GDPR-compliant, secure, and scalable – trusted by legal, finance, and healthcare teams
Proven in the field – global teams in SaaS, logistics, e-commerce, and more rely on Knots
Designed to help support teams scale – not just survive the workload

How to install Zendesk apps from Knots

Visit the Zendesk App Marketplace
Search for “Knots“ to see all available apps
Select the app that matches your workflow and click Install
Start your 14-day free trial – no credit card required

Need help choosing the right combination? Talk to our team

FAQ: Zendesk Apps by Knots

What are Zendesk apps?

Zendesk apps are modular tools that add functionality to your Zendesk account – such as automation, AI assistance, file processing, integrations, and more. They help support teams work faster, reduce manual tasks, and enhance customer experience.

How do I install an app in Zendesk?

You can install Zendesk apps in four easy steps:

Visit the Zendesk App Marketplace
Search for the app you want (e.g. "Knots")
Click the app and select "Install"
Follow the configuration steps in Zendesk

Most Knots apps offer a 14-day free trial.

What are the best Zendesk apps for automation?

If you're looking to automate Zendesk workflows, consider:

AI Copilot – generate ticket responses automatically
Sentiment Analysis – detect tone and prioritize tickets
Autofill Fields – populate ticket fields with extracted content
Assign to Agents – distribute workload using round robin

Which Zendesk apps help with file and data handling?

If you work with documents, spreadsheets, or attachments, try:

OCR Scanner – extract text from scanned PDFs, JPEGs, and faxes
Process DOCX – extract and use Word document content
Process Excel – automate Excel parsing and field filling
Process CSV – process CSV attachments directly in Zendesk

Can I use Zendesk apps to remove or redact sensitive data?

Yes. Knots offers apps that help with data privacy and compliance:

Redact Tickets – automatically remove sensitive text
Redact Attachments – protect private file content
Remove Attachments – delete files from tickets on a schedule

What are the best Zendesk apps for e-commerce support?

For Shopify-based support teams, Knots offers:

Shopify Event Sync – bring order and customer data into tickets
Shopify Abandoned Cart – recover lost revenue via support flows

Are Zendesk apps free?

Some apps in the Zendesk Marketplace, like Merge Zendesk Tickets are free, while others offer a free trial followed by a monthly or annual subscription. Knots provides a 14-day free trial for all apps, with no credit card required.

Where can I manage or uninstall Zendesk apps?

Once installed, apps can be managed directly in your Zendesk Admin Center under Apps & integrations → My apps. You can update settings or uninstall apps from there at any time.

Can I use multiple Zendesk apps at the same time?

Yes – Zendesk apps are designed to be modular. Knots apps, for example, work even better when combined. See our use case examples above.