Automation
Zendesk gives support teams the tools they need to scale — but when too many tasks are handled manually, things start to slow down. Tagging
May 16, 2025
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What is regex Regex syntax Practical examples Best practices Imagine you’re a customer service manager overseeing a team that handles a high volume of customer
February 26, 2025
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Managing customer support is a balancing act: quick responses, accurate information, and personalized service. But repetitive tasks like routing, tagging, or follow-ups eat up time
January 2, 2025
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2025’s Best Zendesk Apps Customer needs don’t always fit neatly into a queue. While Zendesk itself provides powerful support capabilities, the right apps can transform
December 27, 2024
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Choosing a helpdesk platform isn’t just a software decision—it’s a strategy move. With over 89% of companies competing primarily on customer experience, the right tool
December 9, 2024
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If you’ve ever managed customer support, you know the drill. Tickets pile up, urgent issues get buried, and your team spends way too much time
November 19, 2024
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Zendesk macros are powerful tools for simplifying repetitive tasks, allowing agents to create responses quickly, apply standard tags, and streamline workflow processes. They help saving
September 5, 2024
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Customer service teams often handle a large number of tickets every day. However, they often have to manually extract data from files in order to
June 26, 2024
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Efficient ticket routing is the foundation of successful customer support. In today’s fast-paced digital world, where customers expect quick and accurate responses, how you manage
June 11, 2024
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Did you know that you can significantly improve your Zendesk workflow with both Zendesk external applications and Zendesk internal applications? If you’ve been using Zendesk
May 7, 2024
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