knots.io

My Posts

Data validation tools and solutions by Knots

Validating incoming information: How clean data makes or breaks your support

eliminate manual tasks in Zendesk with Analytics

How to identify and eliminate manual tasks with Zendesk Analytics

Illustration of a customer support workflow using regular expressions (regex) to automate ticket processing in Zendesk

Mastering regex in Zendesk: A beginner’s guide

zendesk automations zo boost efficiency

How Zendesk automations boost efficiency and enhance customer experience

zendesk merge tickets

Streamline Your Customer Support with Zendesk Merge Tickets Feature